Shipping policy

All delivery fees are automatically calculated at checkout based on your location/address. Delivery fees to very regional/remote or rural areas are estimates only and are subject to change based on your distance from town-centre, the size of your kit etc. Your design consultant will verify any changes with you prior to us starting consolidation on your kit.

When your kit arrives- Once we have received payment, a link to your cloud file with all instructions will be sent to you via email and text. The very first step on delivery of your product- Please use the document called “material order with pictures” from your cloud folder to confirm all materials are correct as soon as possible. 

This file along with all your engineering, cutting list, plan, construction guide, pictures, and tip guides will be sent on receipt of final payment. If you would like to make this payment early to receive your folder early please contact the office. 

In the event of damaged or missing goods, EzyBlox Australia Pty Ltd will always replace damaged items or missing items. EzyBlox will do this in the fastest time possible. Refer item 5 in Terms and Conditions of sale above.

Damaged Items- Take photos of Damage items and text them through to the office or design consultant ASAP so we can action the problem.

Missing Items- If Items are missing, Identify them on your “material list with pictures” and take photos of the list and text them through to the office or design consultant. We want to help you with any problems that may arise.

We have a dedicated logistics management team who will work with you and advice a solution at the earliest.